Limited Lifetime Warranty
Naneu builds bags to last for a long time by using top quality accessories. Our quality inspection process strives for zero tolerance of defects, and we back this up with a ‘Limited Lifetime Warranty’ to the original owner. We guarantee and warrant our products against any defects in material or workmanship for as for long as you, the original owner, has the product.
Our bags are made to perform and look great for years, but signs of normal wear and tear are to be expected with any soft goods products, including potential damage to zippers and fasteners that can happen over time, which are not covered by warranty.
This warranty covers Naneu bags only. The customer accepts responsibility for determining the suitability and fitness for use, and therefore any loss or consequential damages to personal property is not warranted. Failure to your personal gear or bag due to misuse, alteration or improper handling is not covered.
If you have any problems with the product, please contact us to obtain a return authorization and instructions before sending the product to us. We will determine the best way to handle your claim (parts, repair or replacement, at our discretion) and take care of it quickly. We will repair your bag at a reasonable price, if it is possible.
Procedure for Obtaining Warranty
If you need to return a defective product for warranty service, pack the product carefully and include evidence of the original purchase, and a note describing the defect with your RMA number given to you by us. The product should be shipped freight prepaid, by traceable means.