Limited Lifetime Warranty

Naneu builds bags to last for long time using top quality accessories, fasteners and top quality YKK zippers. Our quality inspection process strives for zero tolerance of defects, and we back it up with a ‘Limited Lifetime Warranty’ to the original owner. We guarantee and warrant our products against any defects in material or workmanship for as for long as you the original owner owns the product.

Our bags are made to perform and look great for years, but signs of normal wear and tear is to be expected with any soft goods products, that includes potential damage to zippers and fasteners that can happen over time, those are not covered by warranty.

The warranty covers Naneu bags only. Customer accepts responsibility for determining suitability and fitness for use, and therefore any loss or consequential damages to personal property is not warranted. Failure to your personal gear or bag due to misuse, alteration or improper handling is not covered.

If you have any problems with the product, please contact us for obtaining a RMA (return merchandise authorization) before sending the product to us. We will determine the best way to handle your claim (parts, repair, or replacement, at our discretion) and take care of it quickly. If a repair is possible we will repair your bag at a reasonable price.  

If your product was purchased outside of the United States, please contact the authorized Naneu distributor in your country for service. Please see our international distributor nearest you.

Procedure for Obtaining Warranty:

If you need to return a defective product for warranty service, pack the product carefully and include an evidence of the original purchase, and a note describing the defect with your RMA number giving to you by us. The product should be shipped freight prepaid, by traceable means.


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